At Eartunes Radio we adhere to strict privacy rules.  Our Privacy Policy covers a wide area from using our website, our mobile app and contacting us in the studio. We NEVER use any personal information for Marketing Purposes and do not share personal information with third parties. If, you have any questions or concerns relating to your privacy then please contact data@eartunes.radio 

 

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1. Website Cookie Policy

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Like most other websites we use cookies - small text files that are placed on your device to help us provide a better user experience.  A cookie in no way gives us access to your device or any information about you.

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We use traffic log cookies to identify which pages on our website are being used, and this helps us to tailor our website to our listeners needs.

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You can choose to accept or decline cookies. Most web browsers will automatically accept them but you can usually modify your settings to decline them if you prefer.  By declining cookies from Eartunes Radio may prevent you from taking full advantage of our site such as the Jukebox and Rewind features.

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More information on Cookies can be found at www.aboutcookies.org 

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2. Mobile App Privacy Policy

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Our mobile app which is available for download from the Google Play Store and Apple App Store is managed by Nobex Partners Inc on behalf of Eartunes Radio.  Our developers privacy policy is available at www.nobexpartners.com/privacy-policy

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2.1  Personal Information

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Eartunes Radio & Nobex Partners Inc do not collect personal data from our App users when they download and use the Eartunes Radio App on Google Play or The Apple App Store.  

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Personal Information will only be collected when you interact with Eartunes Radio if you choose to contact us by email, text, or phone.  If you contact us by email then please see Section 3 below on how we will handle your personal data.

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2.2  Non-Personal Information

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Eartunes Radio & Nobex Partners Inc will collect some non-personally identifiable information when you download the Eartunes Radio App from Google Play or The Apple App Store, and we also collect non-personally identifiable information each time you use the App.  The non-personally identifiable information we collect is limited to the following

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2.2.a   Mobile Device and software version used to download and listen to the App.

2.2.b    Your Region, i.e UK, Germany, Spain etc.

2.2.c    Which Radio programmes and songs your device marks as a 'Favourite'.

2.2.d    How long you listen to Eartunes Radio each time you open the App.

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2.3  Push Notifications

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To enhance the user experience of the Eartunes Radio App we may send 'Push Notifications' to devices that have downloaded our App.  These notifications will only be sent to the following users

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2.3.a   Users that have marked a particular Radio Programme as a favourite.  You can prevent or stop these notifications on your device settings, or by unselecting the show you have marked as a favourite show.

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2.3.b   All users to notify them of an urgent update to the App or for any urgent local message that needs to be communicated quickly to our users.

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2.4   Advertising

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Our Mobile App is FREE to use and does not include any advertising.  At no point will Eartunes Radio or our App Developer (Nobex) place targeted or non-targeted adverts on the App.

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3. Contacting Eartunes Radio

 

If you contact Eartunes Radio by email, text message, or by phone then you will be providing us with some personal information such as name, email address and phone number. We will keep this information confidential at all times and will never pass this onto a third party.  This information will only be kept by Eartunes Radio to deal with your enquiry or request. We will delete your personal information once we have closed your enquiry.  

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4. Soundbites & Interviews

 

If you have contributed to a programme by providing us with a Sound Bite or Interview then you agree for this to be used for the programme intended and for it to be stored by Eartunes Radio for future rebroadcasting. You may change your consent preferences at anytime by emailing data@eartunes.radio

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5. Local News Contributions

 

If you contact us to alert us to a Local News Story, then you agree to us passing your details on to our partners at CalneNews.com to follow up. If you agree to provide us with an Interview or Sound Bite in relation to the News Story, then you agree for this to be broadcast on Eartunes Radio, Published on CalneNews.com and also other local radio stations.  

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6. General Enquiries

 

If you contact us to enquire about Advertising, joining Eartunes Radio or anything else not covered above, then your personal details will only be used to contact you in relation to your enquiry and will be deleted after your enquiry has been resolved.

 

While your enquiry is being dealt with, your personal details will be kept secure and will only be available to the Management Team at Eartunes Radio.

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